Introduction & scope
Welcome to hi bage. This Privacy Policy ("Policy") explains how hi bage collects, uses, stores, and protects your personal information. By using the hi bage website, mobile app, or any of our services, you agree to this Privacy Policy.
We believe transparency is the foundation of trust. In this policy, we clearly explain — in plain language — what data we collect, why we collect it, and how we keep it secure.
This Privacy Policy applies to all hi bage services, including online casino games, Sports Betting, Live Casino, promotions, and customer support activities.
Important: Do not use hi bage before reading this policy. By creating an account, you agree to this Privacy Policy.
What Data We Collect
Hi bage only collects information that is necessary to provide its services. Collecting data beyond what is needed goes against our policy.
Personal identification information
- Full name & date of birth
- Mobile number & email address
- National ID or passport details (for KYC verification)
- Current address
Financial Information
- Deposit and withdrawal history
- Payment method name (bKash, Nagad, Rocket, etc.)
- Mobile banking number (full number is not stored)
Technical information
- IP address & device type
- Browser information & operating system
- Login time, date, and location
- Platform activity log
Gaming Behavior Data
- Games played and time spent playing
- Betting type and amount
- Promotion usage history
| Data type | Purpose of collection | Retention period |
|---|---|---|
| Identity information | Account verification & KYC | 5 years after account closure |
| Financial Information | Transaction processing | 7 years as required by law |
| Technical information | Security & Fraud Prevention | 12 months |
| Gaming Data | Service improvement | 24 months |
How we collect your data
Hi bage collects information through a number of methods. Please be aware of each one.
Direct collection
When you register on hi bage, complete KYC verification, make a deposit, or contact support, data is collected directly from you — and you are always aware of what you are providing.
Automatic collection
When you use the hi bage platform, certain technical data is collected automatically, including cookies, web beacons, and log files.
From third parties
Transaction confirmation data is received from payment providers such as bKash or Nagad. Third-party databases may be used for fraud prevention and identity verification.
Please note: hi bage never collects data from your social media accounts without your permission.
Purpose of data use
Hi bage uses your data only for specific, legitimate purposes. You will always be informed or asked for consent before your data is used for any purpose.
Service delivery
- Creating and managing your account
- Processing deposits and withdrawals
- Providing customer support
- Activating bonuses and promotions
Security and legal compliance
- Preventing fraud and money laundering
- Implementing KYC and AML policies
- Providing data to legal authorities upon request (where required)
- Preventing unauthorized access to your account
Service improvement
- Improving the user experience
- Helping develop new games and features
- Identifying and resolving technical issues
Communications & Marketing (subject to consent)
- Sending important updates and notifications
- Delivering personalized promotional offers
- Recommending content tailored to your preferences
Your controls: To stop marketing communications, unsubscribe via your account settings or email us at support@hibage.im.
Data sharing and disclosure policy
Hi bage never sells your personal data. However, in certain specific circumstances, it may be shared with designated third parties.
Payment providers
Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions. This data is used solely to confirm the transaction.
Law enforcement agencies
Data may be disclosed to regulatory authorities or law enforcement agencies when required by a valid court order or legal obligation. Only the minimum information required by law will be shared in such cases.
Technology & Service Providers
Hi bage works with a number of trusted technology partners to operate its platform. They are bound by hi bage's strict confidentiality agreements and may not use your data for their own purposes.
Clear statement: hi bage never sells or transfers your data to advertising companies, data brokers, or unrelated third parties.
Cookie Policy
Hi bage uses cookies to make your experience smoother and more personalized. Cookies are small files stored on your device.
Cookie type
- Essential cookies: Required to maintain login sessions and ensure platform security. Disabling these may affect how the platform functions.
- Functional cookies: Remembers your preferences, language, and settings.
- Analytics cookies: Used to understand how the platform is being used. No personally identifiable information is included.
- Marketing cookies: Used to show relevant promotions. You have the option to turn these off.
Cookie controls
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and transaction functionality.
Data Retention & Security Measures
Hi bage uses a multi-layered security framework to protect your data, built to meet international standards.
Technical safeguards
- All data transfers are secured with 256-bit SSL/TLS encryption
- Data stored in our databases is secured with AES-256 encryption
- Two-factor authentication (2FA) support
- Regular security audits and penetration testing
- Real-time monitoring for detection of suspicious activity
Organizational safeguards
- Only authorized personnel have access to personal data
- All staff operate under confidentiality agreements
- In the event of a data breach, affected users will be notified within 72 hours
- Regular staff training and awareness programs are conducted
What to do in the event of a data breach: If you suspect unauthorized access to your account, contact us immediately at support@hibage.im or reach out via live chat.
Your rights
Under hi bage's privacy policy, you hold several important rights. Contact us at any time to exercise them.
To exercise your rights: Email us at support@hibage.im or Help Center We aim to respond within 30 business days.
Child Protection Policy
Hi bage strictly refrains from providing services to anyone under the age of 18. Protecting children and young people is our highest priority.
- Age verification is carried out at the point of registration.
- Date of birth is verified as part of the KYC process.
- If an underage registration is detected, the account will be closed immediately.
- We do not collect or store any data relating to minors.
If you suspect a minor is using hi bage, please contact us right away at support@hibage.im.
Privacy Policy updates
Hi bage may update this Privacy Policy when necessary. The steps taken will depend on the nature of the changes.
Minor Updates
For minor updates such as spelling corrections or small clarifications, only the date at the top of the page will be updated.
Major changes
For significant changes to how we collect or use data, we will notify you by email or on the platform at least 30 days before the changes take effect.
Advisory: Check back on this page regularly to stay up to date with our latest privacy policy. The date of the most recent update will always be displayed at the top of the page.
Contact & Complaints
For any privacy-related questions, concerns, or complaints, please reach out to hi bage. We take every concern seriously.
Contact Channels
- Email: support@hibage.im
- Live chat: Available 24/7 through the platform
- Help Center: /help-center
Complaints process
- Start by sending a detailed complaint to support@hibage.im.
- Hi bage will provide an initial response within 7 business days.
- Complex cases may take up to 30 days to resolve.
- If you are not satisfied with the resolution, you may escalate your complaint to the licensing authority.
A final note: This privacy policy was last updated in January 2026. hi bage respects your trust and remains fully committed to protecting your privacy.